Terms & Conditions

ORENTEMIST is an online fragrance store offering perfumes and related products to customers.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.

You agree to use the ORENTEMIST website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You must not:

• Attempt to gain unauthorized access to our systems or accounts.
• Use the website for fraudulent or unlawful activities.
• Submit false, misleading, or fraudulent information.
• Attempt to interfere with the website, payment system, or services.
• Use automated methods to abuse or disrupt the website.

Certain features of ORENTEMIST may require you to create an account.

You are responsible for providing accurate information and keeping your account credentials secure.

You should notify us if you believe that your account has been accessed without authorization.

ORENTEMIST reserves the right to restrict or suspend an account where there is evidence of fraudulent, abusive, or unauthorized activity.

We make reasonable efforts to display product descriptions, images, prices, sizes, availability, and other information accurately.

However, product images may appear slightly different depending on your device or display settings.

Product availability may change without notice. A product appearing on the website does not guarantee that it will remain available when you complete your purchase.

Where a product is marked as a pre-order, the expected availability or fulfilment period may differ from standard in-stock products.

Prices displayed on the website are shown in Nigerian Naira (NGN) unless otherwise stated.

The total amount payable for an order is calculated during checkout and may include applicable delivery charges and discounts.

Payments are processed through our supported payment provider. ORENTEMIST does not manually process or store your complete payment card details.

An order is not considered paid until the payment has been successfully confirmed by our payment system.

When you place an order, you are submitting a request to purchase the selected products at the displayed price and applicable delivery charges.

After an order is successfully created, you may receive an order confirmation containing your order details.

An order confirmation does not prevent ORENTEMIST from cancelling an order where there is a payment issue, product availability issue, suspected fraud, pricing error, or other legitimate reason.

If an order that has already been paid for is cancelled and a refund is applicable, the refund will be handled in accordance with our Refund Policy.

Delivery charges are calculated based on the applicable delivery location and shipping rates available at checkout.

Customers are responsible for providing accurate delivery information, including their name, phone number, address, state, city, and other information required to complete delivery.

Incorrect or incomplete delivery information may cause delays or additional delivery arrangements.

Delivery times may vary depending on location, courier operations, order volume, weather, public holidays, and other circumstances outside our direct control.

An order may be marked as shipped once it has been handed over for delivery and delivered once the delivery process has been completed.

Cancellation and refund requests are handled according to the circumstances of the order and our Refund Policy.

Where an eligible paid order is cancelled, the applicable refund may be processed through the original payment provider.

Refund processing times may depend on the payment provider and the customerapos;s bank or financial institution.

Please review the full Refund Policy for more information.

Promotional codes and coupons may be subject to specific conditions, expiry dates, usage limits, minimum order values, or product restrictions.

Unless otherwise stated, promotional offers cannot be exchanged for cash.

ORENTEMIST reserves the right to cancel or restrict a promotional benefit where there is evidence of misuse, duplication, fraud, or an attempt to circumvent the applicable promotion rules.

Fragrances and related products should be used according to their intended purpose and any instructions or warnings provided with the product.

Customers should avoid contact with the eyes and discontinue use if irritation or an adverse reaction occurs.

Keep fragrance products away from excessive heat, flames, and other sources of ignition where applicable.

Customers are responsible for reviewing product information and using products appropriately.

The ORENTEMIST name, branding, logos, website design, product descriptions, graphics, photographs, text, and other original content on the website are owned by or used by ORENTEMIST with appropriate rights.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without prior permission.

We aim to keep the ORENTEMIST website available and secure, but we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Temporary interruptions may occur because of maintenance, technical problems, payment-provider issues, hosting infrastructure, network problems, or circumstances outside our reasonable control.

ORENTEMIST may review orders and payment activity for security and fraud-prevention purposes.

Orders may be delayed, rejected, or cancelled where there are reasonable indications of unauthorized payment activity, fraudulent behavior, abuse of promotions, or attempts to circumvent our security systems.

Where a legitimate paid order is cancelled, any applicable refund will be handled according to our Refund Policy.

ORENTEMIST will take reasonable steps to provide accurate products, order processing, payment handling, and delivery services.

To the extent permitted by applicable law, ORENTEMIST will not be responsible for losses caused by circumstances outside our reasonable control, including third-party payment providers, courier delays, network failures, or other external service interruptions.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights or protections that cannot lawfully be excluded or limited.

Information collected through the ORENTEMIST website may be used to process orders, provide customer support, manage accounts, communicate with customers, and operate our services.

We will handle personal information in accordance with our applicable privacy practices and policies.

ORENTEMIST may update these Terms & Conditions from time to time to reflect changes to our website, services, business operations, or applicable requirements.

The latest version published on this page will apply to future use of the website and future orders unless otherwise stated.

These Terms & Conditions are intended to operate in accordance with applicable laws and regulations governing the ORENTEMIST business and its transactions with customers.

Nothing in these Terms is intended to remove or reduce rights that customers may have under applicable law.

If you have questions about these Terms & Conditions, your order, payment, delivery, or any other issue relating to the ORENTEMIST website, please contact our support team.

When contacting us about an order, please provide your order number and the relevant details so that we can assist you efficiently.